Tag Archives: security

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Providing Best Online Customer Support is Essential

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If we want to engage the prospective customers, then we would need efficient and effective online customer support. Customers only become loyal to a particular brand if they could meet their needs constantly as well as they are guided in the right direction. In addition to this, they perceive a good client to a brand relationship.

By implementing the efficient online customer support, we can impact the overall success of our business.

Read on few tips through which we can make efficient online customer support:

Consider the consistent support: At the time of introducing another support channel, we must ensure that our brand will have a consistent voice on every platform. As a company, we must ensure that our support team will give the same answers and advice on every platform.

Our support team should have the knowledge about the products and services and they should be taught the ways of diagnosing and solving the problems with ease.

Time factor is important: One of the most important features of online customer support is that support team must be capable in giving the instant access to the customers. We should always ensure that we are having someone who is informative as well as helpful on duty. The goal of the live chat as a part of the customer support initiative is to allow the customer to have direct contact with the support team.

Security is on top: We must explain to our clients that live chat option is not a platform where the security sensitive information could be shared. Customers should be given a chance to share this information through telephone or a secured web form. We should alert them that they do not share the personal information or any kinds of account details or card numbers.

Do not push the conversation: If we are using a call-to-action button in order to start a chat, then our client must be aware of the offered assistance. It is helpful for the users in order to alert them that we are available and ready to assist or they need any help. But if we push the conversation, it could scare the potential customers.

Avoid technical terms: At the time of communicating with the customers, they should not trust on the jargons or technical terms. We must educate our clients the way of communicating clearly with easy to understand phrases. Large chunk of the information should be broke into the smaller sections.

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WordPress and Drupal Better Understanding

WordPress and Drupal Better Understanding

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At the point when choices are unending, somebody needs to experience the ill effects of an enormous issue of quitting the best. So is the situation with picking the best substance administration framework from a grouping of incalculable choices. It’s tied in with picking the one which is dependable, simple to use and in addition moderate.

There are many choices accessible in consummate CMS yet three of them have their exceptional incentive in this field, and all the fight lies among them. They are WordPress, Joomla, and Drupal. Joomla, on a hand, is someplace considered as undertaking particular therefore has a remarkable necessity of itself. It leaves two alternatives battling with each other to end up the best. Here is a brisk posting of traits of both WordPress and Drupal which will take you to a position where you will have the capacity to pick the most fitting one for your necessities:

WordPress, which is someplace being viewed as a blogging stage in excess of a CMS subsequently numerous individuals, are as yet befuddled about its reality as a substance administration framework. Be that as it may, the stage is a considerable amount mainstream and has various non-blogging sites, therefore turn out to be a compelling substance administration framework also.

The best component of WordPress is its effortlessness and style, which furnishes shocking subjects alongside free and paid modules. Highlight which designers love the most is its straightforward dashboard which obviously uncovers the assignment to perform, thus makes it simple for an engineer to deal with the substance. The entanglement related to it is its powerlessness for assault and absence of security. The center code and general page administration are exceptionally poor which delays the engineers while utilizing it.

Then again, Drupal has an edge over WordPress in a type of high security. It’s less inclined to security dangers because of having the clean center code and vigorous group bolster. Alongside that, the stage touches base with in excess of 6.000 modules thus gives very numerous superb highlights. The main disadvantage related to Drupal is its costing. It’s significantly more costly than WordPress henceforth the majority of the engineers abstain from utilizing it for their essential necessities.

In the wake of experiencing the correlation, it’s reasonable both the frameworks are perfect at their places, having their separate upsides and downsides. It’s about the needs and necessities. On the off chance that you need to outline a site which is anything but difficult to oversee, WordPress is for you. Or on the other hand in the event that you need to outline a safe site and willing to spend a few dollars for the same, Drupal will be a superior decision for you.